Refund Policy
Fair and Transparent Refund Process for Our Valued Customers
Policy Overview
At TheHaldwaniHub.com, we strive to provide excellent service and value to all our customers. This Refund Policy outlines the circumstances under which refunds may be granted for our premium services and business listings.
Important: This policy applies only to paid premium services and business listing upgrades. Basic business listings and directory access remain free of charge.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
| Service Type | Refund Eligibility | Time Frame |
|---|---|---|
| Premium Business Listing | Full refund if service not activated within 7 days | 7 days from payment |
| Featured Listing | Pro-rata refund for unused period | Within 3 days of activation |
| Advertising Packages | Case-by-case basis for technical issues | 24 hours from purchase |
| Business Verification | Full refund if verification fails | Immediate upon failure |
Non-Refundable Services
The following services are generally non-refundable:
- Services already rendered and activated
- Digital products and downloads
- Custom development work already commenced
- Services purchased during promotional periods
- Chargebacks without prior communication
- Services used for illegal or prohibited activities
Refund Process
If you believe you are eligible for a refund, please follow these steps:
Contact Support
Email us at refunds@thehaldwani.com with your request and transaction details
Provide Details
Include your business name, transaction ID, and reason for refund request
Review Period
We will review your request within 3-5 business days
Resolution
You will receive our decision and next steps via email
Processing Time
Approved refunds will be processed within 7-10 business days. The time it takes for the refund to reflect in your account depends on your payment method and bank processing times:
- Credit/Debit Cards: 5-10 business days
- UPI Payments: 2-3 business days
- Net Banking: 3-7 business days
- Digital Wallets: 1-3 business days
Special Circumstances
Technical Issues: If you experience technical problems that prevent you from using our services, please contact our support team immediately. We will work to resolve the issue, and if unresolved, may offer a refund or service credit.
Duplicate Payments: In case of accidental duplicate payments, we will process a full refund for the duplicate transaction within 24 hours of notification.
Service Discontinuation: If TheHaldwaniHub.com discontinues a service you have paid for, we will offer a pro-rata refund or alternative service of equal value.
Dispute Resolution
If you are unsatisfied with our refund decision, you may escalate your concern by contacting our grievance officer. We are committed to resolving all disputes amicably and in accordance with Indian consumer protection laws.
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. For significant changes, we will notify users via email or website notice.
Refund Support
For refund-related inquiries, please contact our support team:
Email: support@thehaldwani.com
Phone: +91-9999252421 (Mon-Fri, 10 AM - 6 PM)
Response Time: Within 24 hours during business days